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Responsible Gaming

At Nossa Aposta, we believe that online gambling should be an enjoyable form of entertainment. Our Responsible Gaming Policy is designed to ensure that all players engage in gambling activities in a safe, legal, and informed manner. We are committed to promoting a positive and healthy gaming environment, respecting Portuguese cultural traditions, and providing tools and information to help players make responsible choices.

Our Commitment to Responsible Gaming

The Board of Directors at Nossa Aposta recognises responsible gaming as a top priority. We have implemented a comprehensive set of measures aligned with international best practices and Portuguese legislation to promote responsible gambling. This includes integrating responsible gaming principles into our company management, providing adequate resources, and regularly training our staff on these principles and practices.

Setting Limits

To help players maintain control over their gambling habits, Nossa Aposta offers various tools to set limits on deposits, bets, and playing time. Players can:

  • Set daily, weekly, and monthly deposit and betting limits to manage their budget effectively.
  • Receive reality check alerts informing them of the duration of their gaming sessions, with options to be notified every 30 minutes, 1 hour, or 1.5 hours.
  • Monitor the total time spent gambling and review their account history, including transactions and game plays, with some games offering replay functionality.

Once limits are set, they remain active until the player decides to change them. Changes to increase limits take effect after 24 hours, while reductions are applied immediately. Players can adjust these settings anytime via the "My Account" section under "Account Settings." For assistance, our Customer Support team is available via email at [email protected] or through the "Contact Us" section on our website.

Pause Periods and Self-Exclusion

Players can take breaks from gambling by using pause and self-exclusion options available on our platform:

  • Pause Periods: Temporary suspensions of gambling activity for 24 hours, one week, or one month. After the pause ends, the player’s account is automatically reactivated.
  • Self-Exclusion: Longer-term suspensions lasting three months, six months, or an indefinite period. Players can also self-exclude through the Portuguese Gambling Regulation and Inspection Service (SRIJ), which blocks access to all licensed operators.

After the minimum self-exclusion period, players may request early termination of their exclusion. Following a one-month waiting period after the request, access to their account can be restored. For indefinite self-exclusion, accounts are cancelled and any remaining balance is transferred to the player’s bank account within 48 hours.

Our Customer Support team is ready to help players with any questions or assistance related to pause or self-exclusion options.

Protection of Minors and Vulnerable Individuals

In compliance with Portuguese law, Nossa Aposta strictly prohibits gambling services to minors, individuals legally declared incapacitated, or those voluntarily or judicially barred from gambling. Registration on our platform is not permitted for these groups.

To protect accounts from unauthorised access by such individuals, players are advised to:

  • Keep login credentials confidential and avoid saving passwords on shared devices.
  • Never share personal information such as identity cards, credit card details, or bank account data.
  • Use parental control or internet filtering software if minors or restricted individuals have access to devices used for gambling. Examples include Net Nanny, Norton Family Premier, GamBlock, and BetFilter. Nossa Aposta is not affiliated with these providers.

Player Protection and Safety Tools

Our platform is designed to empower players to control their gambling experience safely and responsibly. We encourage players to gamble consciously, ensuring that their gaming activity does not interfere with family, financial, social, or professional responsibilities.

Key principles for responsible players include:

  • Understanding that gambling is not a source of income.
  • Recognising that winnings are based on chance and uncertainty.
  • Only spending time and money on gambling that they can reasonably afford.
  • Utilising our tools to set limits and take breaks as needed.
  • Avoiding gambling under the influence of substances that impair judgement or self-control.
  • Seeking help if they notice changes in their gambling behaviour.

Players can perform a self-assessment on our Responsible Gaming page or visit the Institute for Player Support website (http://www.iaj.pt/linha-ajuda) for further assistance.

Support Services

If a player feels that their gambling behaviour is becoming problematic, they can contact Linha Vida, a public psychological counselling service that is anonymous, free, and confidential. Linha Vida operates independently from Nossa Aposta and offers support, information, and referrals for gambling-related issues to players, their families, health professionals, educators, and community workers.

Contact details for Linha Vida are:

  • Telephone counselling: 1414 (available on weekdays from 10:00 to 18:00)
  • Email counselling: [email protected]

Age Restrictions

Access to gambling services on Nossa Aposta is strictly limited to individuals who are of legal age to gamble in Portugal. This is to protect minors and ensure compliance with national regulations.

Conclusion

Nossa Aposta is dedicated to fostering a safe, transparent, and responsible gambling environment. We provide players with the necessary tools and information to enjoy gambling as a form of entertainment while minimising risks. By adhering to our Responsible Gaming Policy, players can enjoy a balanced and informed gaming experience.